![]() Their CS staff is usually nice, relatively prompt, and helpful, though. They also don't have automated order cancellation - that's another customer service ticket. I'll admit that RightStuf isn't perfect, but that's normally on the "order placement" end and not the shipping end: They don't have a system like Amazon's "Pre-Order Price Guarantee" so if you order something from them, and the price drops to a lower point before release, you have to contact customer service and ask them to change the price to reflect the new one. Underneath that top wad of paper, the book itself was wound in even more (uncrinkled) paper.Įven if RightStuf is a little more expensive (which usually ends up being a wash because of the sales tax thing) I will order from them anyway because they actually give a shit about their merchandise. On the opposite end of the spectrum, this is how RightStuff shipped a single, regular volume of Kamisama Kiss to me. Right Stuf customer 'service' said the order got rejected (these books are for one of my kids so no, no they were not going to be rejected) and they returned 25 of a 42 order. USPS tracking indicated it was delivered. The page thing could have only happened in the warehouse itself. 1 review US Never do business with Right Stuf I ordered 2 books, and when 3 weeks had passed I asked about my order. As a result, the cover was torn in multiple places near the binding, the corners were rolled, and one of the pages was folded over itself twice and thus creased permanently. However, RightStuf regularly has rotating sales (currently, Funimation releases are discounted with a coupon code) that tend to drop their prices notably lower than Amazon, RightStuf doesn't charge sales tax in most states (Amazon charges it in nearly every state now) and RightStuf has far better packaging quality, at least compared to the Amazon DC that serves my area.Īfter multiple Amazon orders arrived with cracked or broken BD/DVD cases due to crushing damage and insufficient packaging, the final straw was when they shipped a limited, numbered collector's edition hardcover book in a box with barely any padding. Sometimes RightStuf will be a couple dollars more than Amazon, other times they'll be a couple dollars less. I've used RightStuf for about three years, and I've used RightStuf exclusively for anime/manga/LN for over a year now.
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